Client Experience Coordinator

Lyrette Physiotherapy is a physiotherapist-owned private practice clinic. It is located within the Anson General Hospital in the beautiful Northern Ontario town of Iroquois Falls. This clinic currently encompasses a receptionist, a physiotherapist assistant, and two vastly experienced part-time physiotherapists.

This is an excellent opportunity to play a key role in patient care in a growing multidisciplinary clinic alongside registered physiotherapists, massage therapists, and other healthcare professionals.

As the first point of contact, you’ll create a welcoming and supportive environment for our patients. Your responsibilities will include:

  • Schedule appointments, schedule optimization, and patient relationship coordination
  • Coordinate practitioners’ caseload
  • Answer inbound phone calls, emails, and online inquiries
  • Greet patients and providing exceptional customer service
  • Promote clinic services through active interaction with various referral sources
  • Patient check-in, scheduling appointments, responding to telephone & in-person inquiries
  • General office duties as required
  • Complete third-party forms & letters when required
  • Maintain and administer client charts and profiles
  • Provide support for effective functioning of the clinic, general office organization/cleanliness and administrative support

We are looking for a motivated self-starter who is passionate about providing excellent customer service in the healthcare industry. A qualified candidate must possess: 

  • A recognized medical office or general office administration program diploma, or equivalent work experience
  • Energetic, positive, friendly and outgoing
  • Experience with EMR software and high level of computer proficiency is preferred
  • Taking payment through various methods including direct billing with affiliated insurances
  • Ability to work independently and take initiative. Able to analyze processes and workflows and identify issues and possible improvements
  • Detail-oriented, organizational skills, quick learner
  • Adaptable and able to anticipate changing workflow
  • Punctual, reliable, and flexible
  • Passion for health, wellness and helping others
  • Able to work well in a team environment, able to learn well from others
  • Bilingual is preferred (English/French, or other)

Experience is required, additional paid training will be provided. Competitive wages, health benefits, retirement benefits.  Only those considered for an interview will be contacted. 

LOCATION:  Anson General Hospital, Iroquois Falls, ON
STATUS:  Fulltime: 35 hours – Competitive salary with benefits and retirement package
HOW TO APPLY:  Qualified candidates are invited to submit their resume and cover letter to: Lyrette Physiotherapy, or via fax at 705-268-1069

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